![]() ![]() Trello is so fast and easy to use that we actually found ourselves enjoying the process of dealing with email. They were more organised, less distracted, and we could tell that replies were going out quicker. General emails to the team order requests from our teams was hugely positive. We also rolled out SendBoard to more teams in our own business.Ĭustomer Support emails billing emails ) We ironed out bugs, improved usability and started preparing to release SendBoard publicly. We started using it to power our own IT helpdesk, and learned a lot through the process. ![]() We had a working prototype within a few months. From balancing an endless flow of support tickets, help requests, and feedback to celebrating successes and sending swag, learn how Trello enables your support team to become the glue between internal and external communications with customers. Reply - See the full thread of email messages and internal notes, then reply without leaving Trello. Receive Emails - New emails would appear as cards on your Trello board, with smart logic to group conversations.Ĭollaborate - you could use the processes and Power-Ups you were already familiar with to get work done in Trello. Teams could get up and running using a SendBoard email address like But with some simple email forwarding rules, they could link up their own custom email address like setup complete, they could start dealing with emails directly in Trello. SendBoard would connect an email address to a Trello board. And other options we’ve looked at are too expensive or too prescriptive of how work should be done. But the solutions we’ve tried in the past still felt disconnected. There are Gmail plugins that let you link emails to tasks in Asana. Zendesk and Freshdesk both have integrations to Trello and Basecamp. There are solutions that try to bridge the gap.įor instance, Jira is a project management suite that includes a helpdesk. So whether you’re using a personal email client or a fancy helpdesk, email is often disconnected from where work actually happens. Unless you’re a full time email support agent, you end up using one tool for email and another tool for coordinating your tasks and collaborating with teammates. Larger teams might use email helpdesk software like Zendesk or Freshdesk, but these tools are all about email. Although millions of teams use tools like Trello, Basecamp, or Asana to collaborate and get work done, work often starts and ends with a plain old email.Īnd dealing with email can be challenging, especially for teams with shared email addresses like and Using Gmail or Outlook to collaborate and respond can get messy (Ugh!). Sync your teams with Trello app for Freshdesk and manage tickets with a seamless workflow experience to deliver outstanding sales and customer support. ![]()
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